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FAQs

HOW MUCH IS SHIPPING & HOW FAST DO YOU SHIP?

  • Shipping is a flat rate of $6. 
  • Orders $150 and above ship FREE
  • All orders ship within 24-48 hours M-F excluding holidays. A tracking confirmation email is sent automatically when shipping is initiated.

I HAVE A QUESTION, HOW DO I GET HELP?

Please reach out to us at Support@PalmerPreston.com with any questions you might have. We try our best to answer as quickly as possible! Emails are answered in the order they are received Monday - Friday 9am EST 5pm EST. Please include your name, as many clear details as possible, and order number in reference. This will ensure the team can effectively assist you the first time. 

WHAT IS YOUR RETURN POLICY?

If you are not 100% satisfied, you can return any products (outside of bath and body lines, or final sale as detailed below), within 7 days from the date that your items were delivered. You will receive a full credit minus the initial shipping cost to you. To be eligible for a return and full credit, your item must be in original unused/new condition, with tags attached. You will be issued an account credit, not a refund, for any eligible items sent back. Please send an email prior to shipping ANY returns to Support@PalmerPreston.com 

***Shipping costs for any returns are the responsibility of the consumer.  Paid shipping costs are non-refundable, credits only apply to purchased products.

 Refunds/Exchanges:

Upon inspection of returned goods, you will receive email notification of your processed credit. Typically within 24-48 business hours after return delivery arrival. 

 Sale items:

All sale priced goods that end in .99 are FINAL and are not eligible for credit or exchange. All items marked down 50% or greater from the original price are final. Not eligible for return, refund, credit, or exchange.

 

I RECEIVED AN ITEM THAT IS DAMAGED, WHAT DO I DO?

If you have received an item that was damaged or defective you must reach out to us via email within 3 days of receiving your order. The email to reach us is Support@PalmerPreston.com; Please put in the subject line DEFECTIVE. Please provide us with a picture of the damaged area as well as the order number. All damaged or defective items found after 3 days of receiving your order will be assessed a restocking fee upon return. Once an item has been worn or washed, we are unable to issue a refund or offer a replacement.



 
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Timelessly fashionable while being uniquely oneself is our passion. Knowing that the little black dress or go to favorite denim and white tee can be t...